Refund Policy

Refund Policy

No changes to the Order may be made after a Contract has been entered into.  If you wish to make any changes to an Order please contact us as soon as possible and we will try to assist.

If the Products in your Order are unavailable for any reason we will notify you as soon as possible and offer a full refund.

We will not accept returns or refunds due to personal flavour expectations.

If the Products become defective within 30 days of Delivery they may be returned for a full refund or exchange at our absolute discretion on receipt of photo evidence of such defects.

If a refund has been provided for defective Products there is no need for them to be returned.

If the Products are not defective, or have been modified, misused or the subject of negligence, you will be required to pay for any replacement products.  These charges will be charged to the payment method provided to us by you on your original Order, provided that we notify you of these charges before carrying out the replacement.

Export conditions and restrictions

We currently only ship within New Zealand. If a rural address is provided, the rural shipping box must be ticked. If not ticked, then if a request for the additional fees are made, the customer has to comply.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Last edited 02/08/2021