Refund Policy

Refund Policy

If unable to supply the stock that has been ordered/paid for, we will offer a full refund to the customer.

If one of the snus pouches is damaged due to packaging, we are unable to process a refund.

If the product is not what the customer though it would be for example too strong, then we cannot process a refund. We have a link to our Facebook page to see what products the customer is purchasing.

If the customer is to cancel after payment, we cannot process the refund. If the goods are damaged, we we offer a store credit or full refund on acceptance of photo evidence.

If goods are damaged and a refund has taken place, there will be no need for return of damaged goods.

Export conditions and restrictions

We currently only ship within New Zealand. If a rural address is provided, the rural shipping box must be ticked. If not ticked, then if a request for the additional fees are made, the customer has to comply.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Last Edited on 2019-11-12